Returns, refunds & cancellation

A fair, clear way to put things right.

Our shop is preparing to launch. We are not currently accepting orders or payments. The delivery and returns information below describes our policy for launch; final delivery charges and applicable restrictions will be shown before payment is enabled.

Changing your mind

For eligible online purchases, tell us you wish to cancel within 14 days after delivery. You then have 14 days to send the goods back. Email [email protected]; no reason is required.

Refunds

We refund the purchase price and standard outbound delivery charge for a full cancellation. Premium delivery upgrades are not refundable beyond the standard charge. We use the original payment method unless agreed otherwise, without a refund fee. Refunds are made within 14 days of receiving the goods or evidence of return, whichever comes first. We may deduct loss in value caused by handling beyond what is needed to inspect the goods.

Return postage

For a change-of-mind return, you pay the direct return cost where disclosed before purchase. For faulty, damaged or incorrectly supplied goods, we cover reasonable return costs. Keep proof of postage.

Exceptions

Statutory exceptions can include genuinely personalised or rapidly perishable goods, and sealed goods unsuitable for return for health or hygiene reasons once unsealed. Exceptions do not remove rights relating to faults or misdescription.

Faulty goods

UK consumer law may entitle you to reject faulty or misdescribed goods within the initial 30-day period, or to a repair, replacement, price reduction or refund afterwards, depending on the circumstances. Contact us so we can arrange an appropriate remedy. Nothing here limits your statutory rights.

Where to send a return

Our designated returns address is:

This is a US returns destination. Returns from the UK involve international postage. Contact [email protected] with your order reference for parcel identification and return instructions. This does not make your cancellation conditional on prior approval. Dailyhug remains responsible for handling your cancellation and refund; you do not need to negotiate your statutory rights with the warehouse. Our UK registered office is for correspondence, not parcel returns.

Warehouse contact details

SellerShipping: +1 (201) 417-0888 · [email protected]
Hours supplied by the warehouse: Monday–Friday, 9:00 AM–5:00 PM EST.

For cancellations, complaints and refunds, contact Dailyhug at [email protected]. For a change-of-mind return, international return postage is payable by you only where disclosed before purchase. For goods that cannot normally be returned by post, the return cost or a reasonable estimate must be given before purchase. We cover reasonable return costs for faulty, damaged or incorrectly supplied goods.

Optional cancellation notice

Send the following details to [email protected] or our registered office. You may use your own wording instead.

To EZDGLOBAL LTD: I give notice that I cancel my contract for the following goods: [goods]. Ordered on / received on: [date]. Name: [name]. Address: [address]. Order reference, if available: [reference]. Date: [date]. Signature only if sent on paper.